DesignFix Design Studio
Don't see what you need? Just tell us.
Most design work doesn't arrive with a tidy label on it. You know what you want to end up with — a file that prints properly, a graphic that looks right on a shirt, a logo that works small. You don't need to know what that work is called, or which of our categories it belongs under. Describe the result and we'll work out the rest with you.
What this covers
What we work on in custom design
Projects that span categories
A single job that needs illustration, then vectorising, then setting up for print is one conversation, not three separate orders.
Work you can't name
"I need this to look like that" is a perfectly good brief. So is a photo of something you saw and liked.
Unusual formats and constraints
Odd sizes, awkward substrates, a printer's spec sheet you don't understand, a file the supplier rejected twice.
One-off requests
Something you'll need once and never again, where a standing service would make no sense for either of us.
Projects that fit here
Examples of the kind of thing people send us. If yours isn’t on the list, describe it anyway.
- A design that has to work on a shirt, a sticker and a shop sign without being redrawn three times
- Artwork rebuilt from a photograph of an old printed item, where no original file survives
- A set of graphics that need to stay visually consistent while each one does a different job
- A supplier's template filled correctly when the instructions are unclear
- A design adapted for a process it was never prepared for
- Something a previous designer left unfinished or handed over in the wrong format
Who this tends to be for
People who have been turned away
If a job has been declined for being too small, too odd or too hard to scope, it is worth describing to us.
Anyone unsure what to ask for
Not knowing the vocabulary is not a problem. Working out what the job actually is forms part of the conversation.
Businesses with a deadline and a mess
When something has to be fixed and nobody is quite sure what is wrong with it, describing the symptom is enough.
Why we quote each project rather than listing a price
A price list works when the work is the same every time. Fixing a low-resolution logo is predictable enough to price up front, which is why we do exactly that for our standard services.
Custom work isn't like that. The same sentence — "I need artwork for my brand" — can mean an afternoon or a fortnight depending on how much exists already, how many pieces are involved and what it has to be compatible with. Publishing a single number for that would mean either overcharging the simple version or under-scoping the complex one, and both end badly.
So we ask first. You describe the outcome you want, we ask the questions that change the answer, and you get a written scope and a fixed price for your project specifically. You see the whole cost before anything is charged, and you are free to say no.
Nothing about that process obliges you to anything. Starting a conversation costs nothing, an offer is not an invoice, and declining one has no consequences.
How it works
From a sentence to a finished design
- Step 1
Tell us what you need
One or two sentences is enough to start. You don't have to know what the work is called or which category it belongs in.
- Step 2
We discuss the project
We ask what we need to know — where it will be used, what size, what it has to work on — and tell you honestly what is and isn't possible.
- Step 3
Share files or references
Send the artwork you already have, a photo, a sketch, or examples of the look you're after. Files go straight into private storage.
- Step 4
You get a custom offer
A written scope and a fixed price for your project specifically. Nothing is charged and nothing is started until you accept it.
- Step 5
Approve and pay
Accepting the offer creates the order and takes you to payment. Decline it or ignore it and nothing happens.
- Step 6
We complete the design
The work runs through the same production and delivery process as every other DesignFix order, with revisions included in the scope.
What to send us
You don't need to know what to ask for
None of this is required, and a single sentence is enough to start. It's simply what tends to be useful, so a first message doesn't turn into three.
Whatever artwork you have
The file itself, however rough — an export, a screenshot, a photo of something printed, or the version a supplier rejected.
A reference or a sketch
Something you like the look of, a rough drawing, or an existing design you want the new work to sit alongside.
Where it's going
The product, the size, and the process if you know it. Print, garment, screen or sign changes what the artwork has to be.
Any specification you were given
A printer's requirements, a supplier's template, or the rejection message you received — that usually says exactly what needs fixing.
Colours and brand material
Existing brand colours, fonts or guidelines, so new work matches what you already have.
What you want changed
A sentence is enough. "Make this printable", "this needs to work on a dark shirt", "I want something like this but ours".
Questions
Common questions
Tell us what you need
Describe the project in a sentence or two. We’ll ask what we need to know, then send a written scope and a fixed price before anything is charged.